The Downfall of American Society...
I know now what has caused the downfall of American Society....lienent return policies. I know what you are thinking, "This girl is out of her mind!", but hear me out. When did we turn into a disposable society? My second job is with a highly respected retail outlet with a very generous return policy and it is there that I see where America's downfall has begun.
When did it become OK to return every item in your closet that my employer sells whether it is 5 years old or ten years old? What happened to the days of you buy it you own it? Do we have no conscience anymore? Do you really want me to touch your ratty, 10 year old bathrobe or smell those shoes you have been wearing for 10 years? When one thinks it OK to never be held accountable for what they do or own their conscience disappears.
I know all about businesses wanting to please their customer, but to what extent? If I teach my kid (OK - I have no kids, I'm speaking figuratively here) that he/she can beat the hell out of their book bag, with no regard to how much it costs to buy one, because the store that sold it to us will just give us another one, what have I really taught him/her?
When I was a kid, if we abused our book bag we went without or we had to save up and buy the second one ourselves. My mother never said, "Oh, you need a new bathrobe, let's take this 10 year old, smelly robe back to the store and get a new one" You all get my point....
The bottom line is that these wonderful customer service policies have created a generation of consumers who think that everything and everyone is replacable and that is just not true. It teaches them that it is OK to cheat the system. Yes, if your 10 year old bathrobe had a manufactural defect you should get a new one, but just because you WANT a new one does not mean you can return it. Lying to get a new product is still lying and is that what we want to teach out young people?
If you want to fix society start with the return policies......
When did it become OK to return every item in your closet that my employer sells whether it is 5 years old or ten years old? What happened to the days of you buy it you own it? Do we have no conscience anymore? Do you really want me to touch your ratty, 10 year old bathrobe or smell those shoes you have been wearing for 10 years? When one thinks it OK to never be held accountable for what they do or own their conscience disappears.
I know all about businesses wanting to please their customer, but to what extent? If I teach my kid (OK - I have no kids, I'm speaking figuratively here) that he/she can beat the hell out of their book bag, with no regard to how much it costs to buy one, because the store that sold it to us will just give us another one, what have I really taught him/her?
When I was a kid, if we abused our book bag we went without or we had to save up and buy the second one ourselves. My mother never said, "Oh, you need a new bathrobe, let's take this 10 year old, smelly robe back to the store and get a new one" You all get my point....
The bottom line is that these wonderful customer service policies have created a generation of consumers who think that everything and everyone is replacable and that is just not true. It teaches them that it is OK to cheat the system. Yes, if your 10 year old bathrobe had a manufactural defect you should get a new one, but just because you WANT a new one does not mean you can return it. Lying to get a new product is still lying and is that what we want to teach out young people?
If you want to fix society start with the return policies......
posted by Pearl Pureheart at
12:47 PM
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